Your Support Inbox, Now in Your Pocket
The enuchat operator app is now available on both the Apple App Store and Google Play. It turns the desk-bound job of answering website visitors into something you can do from anywhere — on the train, between meetings, or standing in your own shop. Every conversation that lands on your website now lands in your pocket too, already translated into your language.
If you already run enuchat on your site, nothing changes about how the widget works. The app is simply a second, mobile-first way into the same operator inbox. If you're new to enuchat, this is the short version: a multilingual chat widget for your website, paired with a dedicated mobile app for the operator who can't sit at a desk all day.
Why a Mobile App Changes Support
The single biggest driver of chat satisfaction is response time. A visitor who gets an answer in thirty seconds buys; a visitor who waits ten minutes has already closed the tab. The problem for small teams is obvious — you cannot sit in front of a dashboard all day, and the moment you step away is exactly when the next question arrives.
A real native app closes that gap. A push notification lands the instant a visitor sends a message, the app icon carries an unread badge so you know how many conversations are waiting at a glance, and you can reply in a single tap without opening a laptop. For a solo founder or a small support team, that is the difference between catching a sale and missing it.
Multilingual by Default — On Mobile Too
Everything that makes enuchat different on the desktop works identically in the app. A visitor types in Portuguese; you read it in English; you reply in English; they read Portuguese. Neither side picks a language or thinks about translation — it runs invisibly in both directions on every message, across 60+ languages. The full conversation history shows the original and translated text side by side, so nothing is lost.
This is the whole point of the product, and it matters even more on mobile, where copy-pasting messages through a separate translation tool is painful. You simply reply in your own language and the visitor reads theirs. We unpack why this gap costs businesses real money in why multilingual chat matters for your business.
AI Covers You When You're Away
You still have to sleep. When you're offline, enuchat's AI assistant answers from your own knowledge base — shipping policies, returns rules, product details, opening hours — in whatever language the visitor speaks. When you come back, you can read what the AI handled and take over any conversation in a single tap.
That hybrid model — AI for coverage, humans for the conversations that need a person — is the heart of how enuchat works. We compare the two approaches in AI chatbot vs live chat, and explain how to feed the assistant the right content in how to build a knowledge base that makes AI chat actually useful.
What You Can Do in the App
- Get real-time push notifications the moment a visitor sends a message
- See how many conversations are waiting at a glance, with an app-icon unread badge
- Reply in your own language — every message is auto-translated both ways
- Let the AI cover you when you're offline, then take over in a single tap
- Browse full conversation history with original and translated text side by side
- Manage chats from multiple widgets and brands in one inbox
- Track which conversations you and your teammates have already seen
One Inbox for Every Widget and Brand
If you run chat for more than one website — an agency handling client sites, or a business with several brands — every widget feeds the same inbox. You switch between them without logging in and out, and the unread badge counts across all of them. The app was built with multi-brand operators in mind, not bolted on afterward.
Real Push Notifications, Wherever You Are
The enuchat app is a real download from the App Store and Google Play, not a browser bookmark — and its job is to put the operator dashboard on your phone and add the one thing a browser tab can't do reliably: push notifications. A new message fires a system notification through Apple's and Google's own push services, so it reaches your phone even when the app is closed, complete with an app-icon unread badge. Tap it and the app opens straight to the conversation that needs you — on iPhone, iPad, or Android.
How to Get Started
- Sign up at enuchat.com — the Free plan is free forever and includes 50,000 welcome tokens so you can try translation and the AI assistant right away
- Create a widget and load your top FAQs, shipping rules, and returns policy into the knowledge base
- Embed the snippet on your site — one line of code, works with WordPress, Shopify, WooCommerce, Webflow, or any custom site
- Download the app on iOS or Android and sign in with the same account
- Watch the first conversations arrive — translated for you automatically, in whatever languages your visitors speak
Frequently Asked Questions
Is the enuchat mobile app free?
Yes. The app is a free download on both the App Store and Google Play, and the enuchat Free plan is free forever with 50,000 welcome tokens included. You only pay for the AI work that actually happens — translation, AI auto-replies, and semantic search — on a pay-as-you-go basis after the welcome tokens, or via a paid plan for more widgets and operators.
What languages does the app translate?
Translation runs across 60+ languages, in both directions, on every message. The visitor writes in their language and you read it in yours; you reply in your language and they read it in theirs. There is no per-language setup — detection and translation happen automatically.
Do I need to install the chat widget separately?
Yes — the widget and the app are two halves of the same product. The widget is the chat box your visitors use on your website, installed with a single line of code. The app is your operator inbox where those conversations arrive. You sign in to the app with the same enuchat account that manages your widget.
Will I get notified when a new message arrives?
Yes. The app sends a native push notification the moment a visitor sends a message, and the app icon shows an unread badge with the number of conversations waiting. You can reply directly from the notification flow without opening a desktop dashboard.
Can I manage multiple websites from one app?
Yes. Every widget you run feeds the same inbox, so agencies and multi-brand businesses can handle all their sites from a single account. The unread badge counts across every widget, and you switch between conversations without logging in and out.
Get the App
Download the enuchat operator app and start answering your visitors from anywhere:
Don't have a widget yet? Sign up at enuchat.com first — it takes five minutes, no card required, and the first conversation usually proves the point.