Getting Started with enuchat

From sign-up to live chat in under ten minutes. Follow these steps to embed your first widget, enable AI, and start talking to visitors.

Create Your Account

Head to app.enuchat.com and register with your email address. The first user on a new account automatically becomes the admin.

During registration you'll set

  • Company name — shown in the dashboard and used as a label for your tenant
  • Country — your business location (used for billing and regional settings)
  • Default language — your team's primary language (used for translations)
  • Timezone — used for message timestamps and analytics
Tip: You can change all of these later in Settings. Pick your best guesses and move on — getting the widget live is more important.

Create Your First Widget

Widgets are the chat bubbles your visitors see. Each widget can have its own settings, knowledge base, and AI configuration.

Steps

  1. Go to Widgets in the sidebar
  2. Click Create Widget
  3. Set a name (e.g. "Main Website Chat")
  4. Choose a primary color — pick a hex value that matches your brand
  5. Choose a position — bottom-right (default) or bottom-left
  6. Click Save

After saving, your widget's Embed Code tab will show a script tag ready to copy.

Embed on Your Website

Copy the one-line script tag from your widget settings and paste it into your website's HTML, just before the closing </body> tag:

<script src="https://enuchat.com/widget/enuchat-v1.js"
        data-widget-key="wgt_your_key_here"></script>

That's it. The widget appears automatically in the corner of your page.

Works everywhere

  • WordPress — paste into your theme's footer or use a "Custom HTML" widget
  • Shopify — add to theme.liquid before </body>
  • React / Next.js / Nuxt — add to your root layout or use a <script> tag in your HTML template
  • Plain HTML — paste directly into your .html file
Note: The widget loads asynchronously and won't block your page from rendering. It adds minimal overhead to your site's performance.

Configure AI

AI auto-replies let enuchat answer visitor questions instantly, even when no operator is online.

Enable AI auto-replies

  1. Open your widget's settings
  2. Go to the AI tab
  3. Toggle AI Auto-Reply on
  4. Choose a model:
    • Haiku — fast and cost-effective, great for straightforward Q&A
    • Sonnet — more nuanced responses, better for complex questions
  5. Write a system prompt that tells the AI who it is and how to behave

Example system prompt

You are a helpful customer support assistant for [Your Company].
Answer questions based on the knowledge base provided.
Be friendly, concise, and accurate.
If you don't know the answer, say so and offer to connect the visitor with a human operator.

Add Your Knowledge Base

The knowledge base gives your AI accurate, specific answers instead of generic responses. Without it, the AI can only have general conversations.

Add your first sources

  1. Open your widget and go to the Knowledge Base tab
  2. Click Add Source
  3. Enter a title (e.g. "Pricing FAQ") and paste your content as plain text
  4. Click Save — the source will be processed (chunked and embedded) automatically
  5. Repeat for each topic: shipping policy, return policy, product details, business hours, etc.

Start with your top 10-20 most common questions. You can always add more later. See the Knowledge Base guide for best practices.

Invite Your Team

Add operators so your team can jump into conversations when the AI hands off or when visitors request a human.

Steps

  1. Go to Settings → Team
  2. Click Invite Operator
  3. Enter the email address — they'll receive an invitation link
  4. Choose a role:
    • Admin — full access: widgets, settings, billing, team management
    • Agent — conversations only: can chat with visitors, view assigned conversations
Tip: Start with one or two agents. You can always add more as your chat volume grows.

Test It

Everything is set up. Time to make sure it works end to end.

Quick test checklist

  1. Open your website in a browser (or use a local dev server)
  2. You should see the chat widget in the corner — click it
  3. Send a test message like "What are your business hours?"
  4. If AI is enabled, you should get an automated reply within seconds
  5. Switch to the enuchat dashboard — your test conversation should appear in real-time
  6. Reply from the dashboard and confirm the message appears in the widget

If something isn't working, double-check your embed code and make sure the widget is set to active. The widget key in the script tag must match the one shown in your widget settings.

Ready to get started?

Create your free account and have a live chat widget on your site in minutes.

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